Shipping Policy

Effective Date: January 2, 2025

At danocity.com, we strive to provide our customers with a smooth, reliable, and efficient shopping experience. Our Shipping Policy outlines the details of our shipping process, including shipping methods, fees, delivery times, and other important information regarding your order.

Please read the following policy carefully. By placing an order on danocity.com, you agree to the terms set forth in this Shipping Policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to accommodate our customers’ needs. Delivery times and options will vary depending on your location and the shipping method chosen at checkout.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery (orders must be placed by 12:00 PM EST to be eligible).

Shipping times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or holidays. Please note that the actual delivery time may differ.

2. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. At checkout, you will be presented with the available shipping options and their associated costs.

  • Domestic Shipping (within the United States): Shipping fees will be calculated during checkout based on your chosen method and delivery address.
  • International Shipping: We offer international shipping to select countries. International shipping fees will also be calculated at checkout based on the delivery destination.

Please note that all shipping charges are non-refundable, even in cases of returns or exchanges.

3. Order Processing Time

After you place an order, we aim to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days.

Please note the following:

  • Orders are processed and shipped Monday through Friday, excluding holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.

If you select Expedited Shipping or Overnight Shipping, please ensure your order is placed before the cutoff time (typically 12:00 PM EST) for same-day processing.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log into your danocity.com account to view your order status and tracking information.

If you encounter any issues with tracking or delivery, please reach out to our customer service team at info@danocity.com for assistance.

5. Shipping Restrictions

  • Shipping to P.O. Boxes: We do not currently offer shipping to P.O. Boxes. Please provide a valid street address for all orders.

  • International Shipping: We currently offer international shipping to the following countries: [list of countries, or “select countries”]. If your country is not on the list, please contact us for further assistance.

  • Shipping to Remote Locations: If you live in a remote location, there may be additional shipping fees or extended delivery times. We will inform you of any such circumstances before processing your order.

6. Shipping Delays

While we make every effort to ensure timely delivery, danocity.com is not responsible for shipping delays caused by external factors such as:

  • Weather conditions
  • Natural disasters
  • Carrier issues or strikes
  • Customs processing for international orders
  • Incorrect or incomplete shipping addresses

If your order is delayed, we will notify you as soon as we are aware of the issue. We advise customers to contact the carrier directly with tracking information for updates on delayed shipments.

7. Order Issues

If there are any issues with your order during shipping, including damaged items or incorrect products, please contact us immediately. We are committed to resolving any problems as quickly as possible.

  • Damaged Items: If you receive an item that has been damaged during shipping, please retain the original packaging and contact us within 48 hours of receiving your order to file a claim.

  • Incorrect Orders: If you receive an incorrect item, please reach out to our customer support team within 48 hours of receiving your order for instructions on how to proceed with a return or exchange.

8. International Shipping

We offer international shipping to certain countries. Please note the following:

  • Customs Fees and Duties: All international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges are determined by your country’s customs authorities and are due upon delivery.

  • Customs Clearance: Orders shipped internationally may be delayed due to customs clearance procedures. Please be aware that we have no control over customs processes in your country and cannot predict the delays that may occur.

  • Currency and Payment: International orders are processed in USD. Your credit card or payment provider will handle the conversion to your local currency.

9. Address Accuracy

To ensure prompt delivery, please double-check the accuracy of the shipping address you provide at checkout. We are not responsible for delays or lost items caused by incorrect or incomplete addresses.

If you realize you have made an error with your shipping address, please contact us immediately at info@danocity.com. If your order has already been shipped, we may not be able to make changes.

10. Shipping to Military (APO/FPO) Addresses

We offer shipping to military addresses (APO, FPO, and DPO). Due to special handling requirements, deliveries to these addresses may take longer than standard shipping.

Please be sure to use the correct address format when entering your APO/FPO/DPO address to ensure successful delivery.

11. Returns and Exchanges

If you are not satisfied with your order, please review our Return and Exchange Policy for information about how to return items.

Please be aware that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.

12. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team: