Payment Policy

Effective Date: January 2, 2025

At danocity.com, we are committed to providing a safe and convenient shopping experience for our customers. Our Payment Policy outlines the accepted payment methods, billing procedures, security measures, and other important information regarding payments for purchases made on our website.

By placing an order on danocity.com, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure convenience for our customers. You can use any of the following payment options to complete your purchase:

  • Credit Cards: We accept major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Debit Cards: We accept debit cards with the following payment networks:

    • Visa
    • MasterCard

  • PayPal: You can pay via your PayPal account for secure online payments.

  • Apple Pay: You can also choose Apple Pay for a fast and secure payment option if available in your region.

  • Google Pay: If you have Google Pay enabled, you can complete your transaction quickly.

  • Other Payment Methods: We may also accept other payment methods as available at checkout, depending on your region or special promotions. You will be informed of the available methods before finalizing your order.

Note: All payments must be made in full in USD (United States Dollars). If you are located outside the United States, please be aware that your bank or payment provider may apply currency conversion fees.

2. Billing Information

When making a purchase, you will be asked to provide billing information, including:

  • Full name
  • Shipping address
  • Email address
  • Phone number (optional)
  • Payment method details (credit/debit card number, expiration date, CVV, or PayPal credentials)

Please ensure that all information you provide is accurate and up to date. The billing address must match the address associated with your payment method for the transaction to be processed successfully.

3. Payment Processing and Order Confirmation

After you submit your order and payment details, we will process your payment through our secure payment gateway. You will receive an order confirmation email once your payment has been successfully processed. This email will include:

  • A summary of your order
  • An order number for reference
  • Estimated delivery details

Please note that an order confirmation is not the same as order acceptance. Acceptance of your order occurs once your payment has been processed and your items are shipped. If there are any issues with processing your payment or fulfilling your order, we will notify you promptly.

4. Payment Authorization

In some cases, your payment may require additional authorization for verification purposes. This may include:

  • Verifying the billing address
  • Confirming the payment method through a third-party provider

If your payment is declined or cannot be processed, we will notify you by email and request that you provide an alternative payment method. We reserve the right to cancel or decline any order if the payment cannot be authorized or verified.

5. Sales Tax

Sales tax is applied to orders based on the shipping destination and local tax rates. The tax amount will be calculated during checkout and added to the total amount of your order.

If your order is exempt from sales tax (for example, if you are a tax-exempt organization), please contact us directly at info@danocity.com before completing your purchase. You may be required to provide documentation to support your exemption.

6. Currency and Foreign Transactions

For customers located outside of the United States, your payment will be processed in USD (United States Dollars). If you are using a non-U.S. bank account or credit card, your financial institution will handle the currency conversion and may charge an additional fee for foreign transactions. Please check with your payment provider for any applicable fees.

7. Payment Security

The security of your personal and payment information is a top priority at danocity.com. We use SSL (Secure Socket Layer) encryption technology to protect your sensitive data during transmission. Our payment gateway providers are compliant with industry-standard security protocols to ensure that your payment details are safely processed.

Additionally, we do not store your payment information on our website. All payment data is securely handled by third-party providers.

8. Fraud Prevention

To protect our customers and prevent fraud, we implement various security measures. In the event that we suspect fraudulent activity related to your payment or order, we may request additional documentation to verify your identity or payment method.

If fraudulent activity is detected, we reserve the right to cancel or suspend your order and take appropriate action, including reporting the incident to the relevant authorities.

9. Payment Disputes and Chargebacks

If you believe a charge on your account is incorrect, please contact our customer service team immediately at info@danocity.com. We will work with you to resolve the issue as quickly as possible.

If you initiate a chargeback through your payment provider without first contacting us, we may suspend or cancel your account and take appropriate action to resolve the dispute. We recommend contacting our support team for assistance before disputing any charges.

10. Order Cancellations

Once an order is placed, we begin processing it as quickly as possible. If you need to cancel an order, please contact us immediately at info@danocity.com. However, if your order has already been processed or shipped, we may not be able to cancel it.

In the event that we are unable to cancel your order, you may still return the items according to our Return and Exchange Policy once you receive them.

11. Refunds and Returns

If you need to return an item for a refund, please refer to our Refund and Return Policy. Refunds will be issued to the original payment method, and the amount refunded will exclude any shipping or handling fees.

Refunds may take 5-10 business days to appear in your account, depending on your payment method and financial institution.

12. Promotional Discounts and Gift Cards

  • Promo Codes: If you have a valid promo code, you can enter it during checkout to receive a discount. Promo codes cannot be applied to previous orders, and they may have expiration dates or restrictions.

  • Gift Cards: Gift cards can be used as a payment method for your order. The balance of the gift card will be applied to your total purchase, and any remaining balance can be used for future orders. If the purchase amount exceeds the balance of the gift card, you can pay the remaining balance with another payment method.

13. Contact Information

If you have any questions or concerns about our Payment Policy or encounter any issues with your payment, please contact our customer service team: